The product I ordered was exactly as described. This is a given and I had no problems with the thermal optic itself. Fantastic product from iRayUSA.
Where Night Vision Universe really stood out for me was their incredible customer service. The day after ordering the optic with free shipping, I became worried that I should’ve chosen a better shipping method out of fear for the optic’s safety in transit. The next morning at 6am I decided to text the # on NVU’s website and got connected to Bruce. He responded to me within maybe an hour or two and agreed with my concerns about the shipping, and on the spot decided to upgrade my free shipping to 2-day shipping for FREE. He then provided me with tracking info and continued to update me about my order via text. I normally never write reviews but the customer service shown from NVU made it practically impossible for me to not spread the word.
For the record, I found them after searching online for reputable thermal/night vision vendors, and google had them as one of the first to pop up. For good reason it seems.
I highly recommend NVU for any night vision or thermal needs, not only for their legitimate/as-advertised products of course, but also for their personal and attentive staff and customer service that ensured my order got delivered swiftly and safely.
Mark, Thank you for taking the time to write such a detailed review. I am really glad to hear the optic arrived safely and lived up to expectations, and I truly appreciate you sharing the experience around the shipping situation. Protecting high value equipment in transit is important, so I was happy to upgrade the shipping and make sure you felt confident about the delivery. Staying in touch and keeping customers informed is something I take seriously, especially with purchases like this. It means a lot that you went out of your way to leave a review and recommend Night Vision Universe after finding us online, and I am very grateful for the trust you placed in me.
Awesome clarity on day and thermal
Ballistic calculator holds are really cool
Nicholas, Thank you for sharing that. I am glad to hear you are enjoying both the daytime and thermal clarity, and that the ballistic calculator features are proving useful in real world use. Those tools can make a big difference once everything is dialed in. I appreciate you choosing Night Vision Universe and hope the setup continues to perform well for you.
Haven't been able to kill anything with it but used quite and couldn't be happier,just buy this one!
Cole, Thank you for sharing that. I am glad to hear you have been happy with the unit so far and that it has performed well during your time using it. The success will come with time, but it sounds like the gear is doing its part. I appreciate you choosing Night Vision Universe and wish you plenty of success on your next outings.
Absolutely great!
John, Thank you for the kind words. I am really glad you had a great experience and I appreciate you taking the time to share it. Thank you for choosing Night Vision Universe and for the support.
Good price and simple to use website.
Shaun, Thank you for sharing that. I am glad you found the pricing competitive and the website easy to use, as keeping the process simple and straightforward is always the goal. I appreciate you choosing Night Vision Universe and the support means a lot.