Warranty Info

Night Vision Universe LLC wants to make sure your optic are serviced if something were to go wrong. Night Vision Universe LLC is an Authorized Dealer for all of the optics offered. The manufacturer warranty will be honored. Depending on the manufacturer of the optic, the warranty period can vary, so please refer to the optics listing for warranty info. If it is not listed in the description or specs, please send me an email at sales@nightvisionuniverse.com or text me at 412-573-9059 and I will be happy to provide the info.

If warranty repair is ever needed, please refer to your optics manual for the manufacturers contact info, or go to their website. Of course, Night Vision Universe LLC is here to help too. I am happy to help setup a return to the manufacturer for you.

Please Note: I am just a dealer. I do not repair optics, since I am an authorized dealer, all manufacturer warranties are valid and warranty repair is done at the manufacturers tech department.

A lot of factors can determine turnaround time which I cannot control.

1. The time of year the repair needs to be done. - Fall and Winter months are the busiest times for optics manufacturers, so be prepared to wait.

2. If the optic can be repaired. - Can also be a factor as to when the repair is being performed. Fall and Winter months are busy. Also, if the part needed is not in stock, it can take time for that to arrive at the manufacturer.

3. If the optic is beyond repair and needs replaced. - A new unit will be sent out by the manufacturer, but sometimes it can also take time due to inventory status and time of year as mentioned above.

4. If the optic is beyond repair and it has been discontinued. - This is the manufacturers decision as to what to do. Usually they will replace it with the new version of the model you had or the next closest spec optic.

Again, I have no control over how the manufacturer will handle warranty returns for repair or replacement, the manufacturer has full control over how they handle their warranty process, but I am always here to help in anyway I possibly can. Never hesitate to contact me with any questions. 👍🏻🇺🇸

Email - sales@nightvisionuniverse.com
Text Message - 412-573-9059
Facebook Message - www.facebook.com/nvuniverse