Layaway Program – FAQ
Q: How do I start a layaway?
A: Just put down a 5% deposit of the item total to get started. Since layaways need to be set up manually, please reach out and let me know if you’re interested—I’ll be happy to get you started.
Q: How do payments work?
A: You can pay whenever you’d like, in any amount that works for you—no strict schedules or deadlines. Your item will ship once the balance is paid in full.
Q: What payment methods do you accept?
A: Layaway payments can be made by PayPal, check, money order or payment plan via credit card.
Q: What if I change my mind?
A: If you cancel, the deposit becomes the cancellation fee. But don’t worry—you can always switch your deposit to another item instead of losing it.
Q: Will my item be held for me?
A: Items aren’t set aside in advance, since layaways can sometimes take months or even years to complete. If your item is in stock when you finish payments, it’ll ship right away. If not, I’ll order it for you (which may take a little extra time depending on the item).
Q: What if the price changes while I’m paying?
A: Optics technology changes quickly, so prices and models can shift. If that happens, I’ll let you know right away so you can decide how you’d like to proceed—no surprises at checkout.
Q: What if I stop making payments?
A: If no payments are made within 12 months, the layaway will be considered abandoned. In that case, all payments made will be non-refundable and layaway terminated.
Q: How do layaway item returns work?
A. Items purchased through layaway follow the same general return policy; however, due to the nature of layaway, returns must be handled slightly differently:
- Store Credit: You may return a layaway item for store credit.
- Refund Option: You may request a refund, but a 20% restocking fee will apply.
All other standard return terms apply, including condition of the item and original packaging.
