Night Vision Universe LLC wants your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 15 calendar days of receipt of merchandise for an exchange or full refund. Please be aware that all items must be returned in NEW condition, including the items packaging (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included.
NOTE: If the unwanted item and/or packaging is returned in used condition. I have the right to charge a restocking fee of 20% which is about the percentage I will lose due to having to sell it as a used item. The restocking fee will be deducted from the refund to the original payment method.
NOTE: Unwanted items that fall within the 15 calendar days of receiving, you are required to obtain a RMA# from Night Vision Universe LLC. You the End User (Customer) will be responsible for the return shipping and insurance costs. Night Vision Universe LLC is not responsible for lost, stollen, or misplaced packages by the carrier sent back to Night Vision Universe LLC, original manufacturer, supplier, or distributor by the End User (Customer). So insurance is highly recommended to cover/protect your investment. Your choice of carrier - FedEx, UPS, USPS.
If you have return inquires due to issues with the item more than 15 calendar days after receipt of merchandise, please utilize the manufacturers warranty and contact the manufacturer directly for possible repair or replacement.
You can always contact us for any return question at email@example.com