Returns

Night Vision Universe LLC wants your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 15 calendar days of receipt of merchandise for an exchange or full refund. Please be aware that all items must be returned in NEW condition, including the items packaging (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included. Also all returns will be subject to a 10% restocking fee which will be deducted from the original payment method.

NOTE: If the unwanted item and/or packaging is returned in used condition. I have the right to charge a restocking fee of 20% which is about the percentage I will lose due to having to sell it as a used item. The restocking fee will be deducted from the refund to the original payment method.

NOTE: Unwanted items that fall within the 15 calendar days of receiving, you are required to obtain a RMA# from Night Vision Universe LLC. You the End User (Customer) will be responsible for the return shipping and insurance costs. Night Vision Universe LLC is not responsible for lost, stollen, or misplaced packages by the carrier sent back to Night Vision Universe LLC, original manufacturer, supplier, or distributor by the End User (Customer). So insurance is highly recommended to cover/protect your investment. Your choice of carrier - FedEx, UPS, USPS.

PLEASE NOTE: All Pre-Owned optic sells are final, this includes demo units. There is no return for refund or exchange. If there is a warranty left, all warranty issues would be covered and handled directly by the manufacturer.

PLEASE NOTE: Some new items will have a no return for refund or exchange as well. These items will have this noted in the items listing.

Cancellations: All cancellations must be processed before the order ships. All cancelled Night Vision & Thermal Optics orders are subject to a 5% cancellation fee. PayPal and credit card companies no longer issue the fees back that we pay when an item is refunded/cancelled.

You can always contact us for any return question at