At Night Vision Universe LLC, we want your shopping experience to be easy and hassle-free. If for any reason you are not completely satisfied with your purchase, most items can be returned within 15 calendar days of receipt for an exchange or full refund.
Condition of Returns
All returned items must be in new condition, including the original manufacturer’s sealed packaging and all original contents. Items that are used, broken, or worn may be subject to a 20% restocking fee, which will be deducted from your refund. This fee reflects the loss we incur when reselling an item as used.
How to Return an Item
• Returns require approval from Night Vision Universe LLC.
• The customer is responsible for return shipping and insurance costs. We are not responsible for lost, stolen, or misplaced packages. We strongly recommend insuring your return. You may use any carrier of your choice such as FedEx, UPS, USPS.
Non-Returnable Items
• Pre-owned, used, or demo items are final sale and cannot be returned. Warranty issues are handled directly by the manufacturer.
• Some new items may also be non-returnable; these items will be clearly noted in the product listing.
• Gift cards are non-returnable.
Warranty & Manufacturer Issues
If you have an issue with your item more than 15 calendar days after receipt, please contact the manufacturer directly to address warranty or repair concerns.
Cancellations
Orders can be canceled before they ship. All canceled Night Vision & Thermal Optics orders are subject to a 5% cancellation fee. PayPal and credit card companies do not refund the processing fees we incur.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.
Exchanges
The fastest way to exchange an item is to return it first. Once the return is approved, we can coordinate the exchange.
Layaway Returns
Items purchased through layaway follow the same general return policy; however, due to the nature of layaway, returns must be handled slightly differently.
Store Credit: You may return a layaway item for store credit.
Refund Option: You may request a refund, but a 20% restocking fee will apply.
Refunds
After we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed automatically to the original payment method. Please allow time for your bank or credit card provider to post the refund.
If you have any questions about this policy or need assistance with a return, feel free to contact us. We’re happy to help and ensure your experience is smooth.
Night Vision Universe – Returns & Layaway FAQ
Q: How do I return an item?
A: Contact us to request a Return Merchandise Authorization (RMA) number. Items must be in new condition, with original packaging and all contents included. Once approved, you can return the item via your choice of carrier. Shipping and insurance are the customer’s responsibility, and we recommend insuring your package.
Q: How long do I have to return an item?
A: Most items can be returned within 15 calendar days of receipt. Items returned after this period may need to be handled through the manufacturer’s warranty.
Q: Can I get a refund or store credit?
A: Yes! Refunds are processed to your original payment method after the return is inspected. If the item is returned used, broken, or worn, a 20% restocking fee may apply. You may also choose store credit if you prefer.
Q: How do layaway item returns work?
A: Layaway items follow the same rules, with a few differences:
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You may return a layaway item for store credit.
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You may request a refund, but a 20% restocking fee will apply.
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Standard return rules regarding item condition and packaging still apply.
Q: Are all items returnable?
A: Most items are returnable, but some are not, including:
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Pre-owned, used, or demo items (final sale)
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Gift cards
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Certain new items marked as non-returnable in the product listing
Q: What if my item is damaged or defective?
A: Inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately. We’ll evaluate the issue and make it right.
Q: Can I exchange an item?
A: Yes! The fastest way to exchange an item is to return it first. Once approved, we can coordinate the exchange.
Q: What if I want to cancel an order?
A: Orders can be canceled before they ship. A 5% cancellation fee applies to Night Vision & Thermal Optics orders due to processing fees from PayPal and credit card companies.
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, refunds are processed automatically to your original payment method. It may take some time for your bank or credit card provider to post the refund.
Q: Where can I find the full return policy?
A: For complete details, visit our Return Policy page.
