Most items in my store will ship within 2-5 business days after order is placed. If you have purchased a thermal or higher end night vision unit. The shipping ETA could be longer due to build time. Thermals and high end night vision are not something that are sitting on a shelf. They are hand built and tested upon order which normally takes about 5-10 days. Occasionally a part will become backordered thus extended the shipping ETA in which you would be notified right away.
Night Vision Universe LLC wants your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt of merchandise for an exchange or full refund. If you have return inquires more than 30 days after receipt of merchandise, please contact the manufacturer directly for possible repair or replacement.
Please be aware that all items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included.
NOTE: If you are returning an item due to buyers remorse, just didn't like it, or changed your mind. You are required to still obtain a RMA# from Night Vision Universe LLC. You the End User (Customer) will be responsible for the return shipping and insurance costs. Night Vision Universe LLC is not responsible for lost, stollen, or misplaced packages by the carrier sent back to Night Vision Universe LLC, original manufacturer, supplier, or distributor by the End User (Customer). So insurance is highly recommended to cover/protect your investment. Your choice of carrier - FedEx, UPS, USPS.
EXPORT POLICY AND EXPORT RESTRICTIONS INFORMATION
The U.S. Department of State’s Directorate of Defense Trade Controls, the U.S. Department of Commerce’s Bureau of Industry and Security, and the U.S. Department of the Treasury’s Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request that you (the “Customer”) read and familiarize yourself with the following regarding certain applicable export regulations.
The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. Night Vision Universe LLC will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. If you should have any questions or require additional information regarding export regulations please contact me or contact the:
U.S. Department of Commerce U.S.
Bureau of Industry and Security
Office of Exporter Services
PH (202) 482-4811
Department of State
Directorate of Defense Trade Controls
PH (202) 663-1282
Export of night vision equipment and optical sighting equipment is controlled by the U.S. Department of State Office of Defense Trade Controls, in accordance with International Traffic in Arms (ITAR), Title 22, Code of Federal Regulations Part 120-130 and/or the Export Administration Regulations (EAR) U.S. Department of Commerce.
It is unlawful to export, or attempt to export or otherwise transfer or sell any hardware or technical data or furnish any service to any foreign person, whether abroad or in the United States, for which a license or written approval of the U.S. Government is required, without first obtaining the required license or written approval from the Department of the U.S. Government having jurisdiction. It is the Resellers/End Users responsibility to request and obtain export licenses for the export of the subject items, and to ensure that the requirements of all applicable laws, regulations and administrative policies are met. Sales or transfers to entities on the List of Debarred Parties, Denied Persons list and Embargoed Countries are strictly prohibited. These lists can be found at the above US Government websites or at the following links:
Denied Persons list:
Specially Designated Nationals list:
Embargoed Countries (see part 746):
ITAR items and items marked for domestic sale only should only be used by party identified on the Night Vision Universe LLC Sales Order/Invoice for use or resale in the U.S. only. Such items should not be exported, provided to foreign persons in the U.S. (including Foreign Embassies in the U.S.A.), or sold domestically for export by a third party (including U.S. Government agencies). If/when such items are resold, the original purchasing party must advise customers/end users of their duty to comply with U.S. export control regulations or face the possibility of severe criminal and civil fines including imprisonment if convicted. Furthermore if above mentioned items are resold or transferred in any way, the original purchaser must inform customers/end user(s) that if these items are lost, stolen or destroyed, they must report this fact to Night Vision Universe LLC and provide the date of the incident as well as the associated serial number of the item.
“U.S. Person” for this purposes is a U.S. citizen, lawful permanent resident as defined by 8 U.S.C.1101 (a) (20), protected individual as defined by 8 U.S.C. 1324b(a)(3)) and “US Company” as the company entity organized under the laws of the United States.
• Export of GEN-3 night vision equipment from the United States without a valid export permit issued by the U.S. Department of State, Office of Defense Trade Controls is strictly prohibited.
• Generation 4, autogated/filmless technology is not available for export. Diversion contrary to U.S. law is prohibited.
Other Restrictions: Restrictions on the use of night vision with a weapon vary from state to state. You are strongly advised to learn these laws and adhere to them. Night Vision Universe LLC will not be held responsible for unlawful usage.